Starter Vape Kit return and replacement overview

After-sales, replacements and reorders

We work with dropshippers who order between a few hundred and a few thousand units at a time, and we treat both ends the same way: a written specification, a sample you approve, and a production run that matches the sample.

Reorders are the real test of a supplier. If the second shipment does not match the first, the relationship is over regardless of price, so we treat the reorder as the actual deliverable.

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

Where defects actually come from

Cosmetic grading is written down, not argued about. Minor scuffs inside the tolerance band are accepted; anything that would make a customer put the unit back on the shelf is rejected. Your staff should never have to explain a finish defect to a paying customer.

Leak complaints almost always trace back to one of three things: an over-torqued centre post, a seal that sat in a hot container, or a fill volume pushed past the design limit. We cap fill volume slightly below maximum for exactly that reason.

Getting the carton there intact

Transit times move with the season. Book space early for Q4 and around Chinese New Year, when factory output pauses for two to three weeks and freight rates tighten at the same time.

We ship from Shenzhen and Guangzhou: air express for samples and part loads, sea freight for volume. Typical production lead time is 25 working days after artwork approval, plus transit. We quote both routes so you can see the trade-off instead of guessing at it.

• Document pack prepared per destination market
• Artwork proof plus physical dummy for custom packaging
• Standing reorder schedule with a fixed cut-off
• Reference sample retained from every batch
• Mixed SKU cartons to spread first-order risk
• Cartons drop-tested and pallet-counted for clean freight

Unit price versus landed cost

Freight is quoted separately and honestly. Bundling it into the unit price looks tidy and hides the one line that changes most often between shipments.

Custom printing raises the unit price and lowers the marketing cost. For dropshippers the break-even is usually reached on the second or third repeat order, not the first, so we quote both branded and neutral options.

Specification summary

The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.

Frequently asked

Related reading

Tel / WeChat / WhatsApp +86 13711127975  ·  vape@0099933.xyz